How to Reset the Cisco IP Phone 7961 to Factory Default

The Cisco 7961G IP phone features a high-resolution 4-bit grayscale display, double-byte character and Unicode text support for Extensible XML application development, six programmable “Line/Feature” buttons, and four interactive soft keys, according to Cisco’s website. The Cisco 7961G IP phone includes internal flash memory for software and firmware updates and automatic device configuration. If your phone is in an incorrect or uncertain configuration, you can manually reset the phone to its factory default settings.

Steps to Reset the Cisco IP Phone 7961 to Factory Default

 

1. Unplug the power cable from the Cisco 7961G IP phone, and then plug in the cable again. The Cisco 7961G IP phonebegins its power up cycle.

2. Immediately press and hold # and while the Headset, Mute, and Speaker buttons begin to flash in sequence, release #.

The line buttons flash in sequence in order to indicate that the phone waits for you to enter the key sequence for the reset.

3. Press 123456789*0# within 60 seconds after the Headset, Mute, and Speaker buttons begin to flash.

If you repeat a key within the sequence, for example, if you press 1223456789*0# instead of 123456789*0#, the sequence is still accepted and the phone resets.

If you do not complete this key sequence or do not press any keys, after 60 seconds the Headset, Mute, and Speaker buttons no longer flash, and the phone continues with its normal startup process. The phone does not reset.

If you enter an invalid key sequence, the buttons no longer flash, and the phone continues with its normal startup process. The phone does not reset.

If you enter this key sequence correctly, the phone displays this prompt:

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Filed Under: IP Telephony

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